why is m$ trying to block their user from reporting real issue?

      https://answers.microsoft.com/zh-hans/windows/forum/all/%E5%BE%AE%E8%BD%AF%E6%8B%BC%E9%9F%B3%E4%B8%AD/b5c8ef9a-3b98-4956-a196-4b1981cfdce5


I met exactly the same issue as above link,
yet I seen the topic was set to "locked", that no one can comment on that and there is no helpful reply from M$ at all?

so what exactly M$ wants to do the their customers?      We’rejustauser-to-userforum,questionsarelockedusuallywhenananswerhasbeensuppliedortheOPhasnotreturnedtoleavefurtherquestionsafterxamountofdays-30Ibelieve.Usersareadvisedtostarttheirownthreadevenifaproblemappearssimilartoanother.Thankyouforyourunderstanding.Virginia-TimeLady.此是否有帮助？是否抱歉，这没有帮助。太棒了！感谢你的反馈。你对此的满意度如何?感谢你的反馈，它能帮助改进网站。你对此的满意度如何?感谢你的反馈。