在使用腾讯会议、用系统浏览器打开pdf或网页等情况时会出现蓝屏现象,最近几乎每次用若干分钟后就会蓝屏。请教大神处理办法。谢谢!
1.历次蓝屏dmp文件已上传至百度网盘:链接: https://pan.baidu.com/s/1BXuXxw4oIjFSqKsPmIFklQ?pwd=eg6m 提取码: eg6m 复制这段内容后打开百度网盘手机App,操作更方便哦
文件名称前几位为日期。
2.附上最近一次蓝屏windbg处理信息:

Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\092422-64687-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`3ec00000 PsLoadedModuleList = 0xfffff802`3f82a250
Debug session time: Sat Sep 24 19:45:01.775 2022 (UTC + 8:00)
System Uptime: 1 days 7:03:06.578
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
............................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`3eff88c0 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffffb48f`7888f550=000000000000000a
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000002d, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8023eec556b, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 6421

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 14238

    Key  : Analysis.Init.CPU.mSec
    Value: 937

    Key  : Analysis.Init.Elapsed.mSec
    Value: 11628

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xa

    Key  : Bugcheck.Code.Register
    Value: 0xa

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  092422-64687-01.dmp

BUGCHECK_CODE:  a

BUGCHECK_P1: 2d

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8023eec556b

READ_ADDRESS: fffff8023f8fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 000000000000002d

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  ffffb48f7888f690 -- (.trap 0xffffb48f7888f690)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000000004ff rbx=0000000000000000 rcx=ffff8c8959a02340
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8023eec556b rsp=ffffb48f7888f820 rbp=0000000000000001
 r8=00000000ffffffff  r9=0000000000000001 r10=0000000000000001
r11=ffff8c8961520058 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!RtlpHpLfhSubsegmentDecommitPages+0xcb:
fffff802`3eec556b 410fb6472d      movzx   eax,byte ptr [r15+2Dh] ds:00000000`0000002d=??
Resetting default scope

STACK_TEXT: 
ffffb48f`7888f548 fffff802`3f00a869     : 00000000`0000000a 00000000`0000002d 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffb48f`7888f550 fffff802`3f006b69     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffb48f`7888f690 fffff802`3eec556b     : 00000000`00001bcc fffff802`3eec5b04 00000000`00002000 00000049`00020000 : nt!KiPageFault+0x469
ffffb48f`7888f820 fffff802`3eec4a18     : 00000000`00000002 ffffb48f`7888f980 ffff8c89`6b8340ff ffffb48f`00000001 : nt!RtlpHpLfhSubsegmentDecommitPages+0xcb
ffffb48f`7888f8b0 fffff802`3eec49cf     : ffff8c89`59a03000 ffff8c89`59a02280 ffff8c89`59a02340 00000000`00000001 : nt!RtlpHpLfhOwnerCompact+0x90
ffffb48f`7888f910 fffff802`3eec494f     : ffff8c89`59a02490 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpHpLfhOwnerCompact+0x47
ffffb48f`7888f970 fffff802`3ef28f1a     : ffff8c89`59a02000 00000000`00000001 ffff8c89`59a02280 ffff8c89`59a02280 : nt!RtlpHpLfhContextCompact+0xaf
ffffb48f`7888f9b0 fffff802`3eec3cf7     : 00000000`00000001 ffff8c89`59a02000 ffff8c89`59a02000 ffff8c89`6ab68da0 : nt!RtlpHpHeapCompact+0x76
ffffb48f`7888f9e0 fffff802`3ee86265     : 00000000`00000001 fffff802`0000003f ffff8c89`00000000 00000000`00000000 : nt!ExpHpCompactionRoutine+0x207
ffffb48f`7888fa70 fffff802`3ef58235     : ffff8c89`6e86a040 00000000`00000080 ffff8c89`5a102080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffb48f`7888fb10 fffff802`3effff48     : ffffcc01`de188180 ffff8c89`6e86a040 fffff802`3ef581e0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffb48f`7888fb60 00000000`00000000     : ffffb48f`78890000 ffffb48f`78889000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  nt!RtlpHpLfhSubsegmentDecommitPages+cb

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.1889

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  cb

FAILURE_BUCKET_ID:  AV_nt!RtlpHpLfhSubsegmentDecommitPages

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {3ea916f4-98f1-2e2d-978b-851f95bd1f17}

Followup:     MachineOwner
---------      欢迎访问本站!。建议查看一下是否有.dmp文件,方便的话可以上传一下,以便分析:鼠标右击开始菜单→运行→输入:SYSDM.CPL(按下Enter键)切换到“高级”选项卡→“启动和故障恢复”下面的“设置”→“写入调试信息”下面选择“小内存转储(256KB)”→“小转储目录”输入:%SystemRoot%\Minidump→点击“确认”,然后重新启动计算机。在蓝屏或者突然重启等再次异常出现后,可以在C:Windows\minidump查找.dmp文件,将文件上传至任意网盘并将链接至此贴当中。(蓝屏出现时,屏幕上通常会有进度,确保100%才能收集到信息)(若是文件过大,请勿上传百度网盘,下载会限速导致很慢。上传时请看下文件日期,以防上传不相干的文件。)
        你好,相关信息已更新至原帖中。此是否有帮助?是否抱歉,这没有帮助。太棒了!感谢你的反馈。你对此的满意度如何?感谢你的反馈,它能帮助改进网站。你对此的满意度如何?感谢你的反馈。
        欢迎访问本站!。建议查看一下是否有.dmp文件,方便的话可以上传一下,以便分析:鼠标右击开始菜单→运行→输入:SYSDM.CPL(按下Enter键)切换到“高级”选项卡→“启动和故障恢复”下面的“设置”→“写入调试信息”下面选择“小内存转储(256KB)”→“小转储目录”输入:%SystemRoot%\Minidump→点击“确认”,然后重新启动计算机。在蓝屏或者突然重启等再次异常出现后,可以在C:Windows\minidump查找.dmp文件,将文件上传至任意网盘并将链接至此贴当中。(蓝屏出现时,屏幕上通常会有进度,确保100%才能收集到信息)(若是文件过大,请勿上传百度网盘,下载会限速导致很慢。上传时请看下文件日期,以防上传不相干的文件。)
        感谢,没有看到具体错误的驱动等。(建议先看下是否有系统更新,更新完看下是否有好转)建议到电脑品牌的官网更新一下bios,覆盖安装一下芯片组驱动,显卡驱动,网卡驱动,请勿使用第三方的驱动安装程序。完成后执行一下干净启动,排除其他干扰:https://support.microsoft.com/zh-cn/help/929135.先卸载设备中全部的第三方反病毒软件与系统优化软件(例如360、联想电脑管家、360桌面、腾讯电脑管家、腾讯桌面、鲁大师,代理,加速器,虚拟机等)。然后鼠标右键单击开始菜单→运行(RUN)→输入:msconfig(按下Enter键)点击上面的“服务”勾选下面的“隐藏所有Microsoft服务”(请务必勾选)点击“全部禁用”。然后鼠标右键单击开始菜单→任务管理器,(点击底部“详细信息”),点击顶部”启动”,鼠标右键单击“状态”显示为“已启动”的项,选择“禁用”。(禁用所有启动项。)然后重启电脑(不是关机再开机,得选择“重启”)。然后参考以下链接使用MediaCreationTool进行系统的无损修复/覆盖安装:【这不是重装系统:正常情况下文件、设置、应用等将保持原样,并将系统更新到最新的Windows10正式版。】https://answers.microsoft.com/zh-hans/windows/f.(相关视频教程:https://www.microsoft.com/en-us/videoplayer/emb.)看下是否恢复正常。
        好的感谢解答,我试一下,就在刚刚,我试图登录微信,登录过程中突然又蓝屏了。但重启后dmp文件是空的,没有收集到信息。此是否有帮助?是否抱歉,这没有帮助。太棒了!感谢你的反馈。你对此的满意度如何?感谢你的反馈,它能帮助改进网站。你对此的满意度如何?感谢你的反馈。
        不客气,可以先参考上述步骤,完成后,看下是否还会蓝屏。

点赞(41) 打赏

微信小程序

微信扫一扫体验

立即
投稿

微信公众账号

微信扫一扫加关注

发表
评论
返回
顶部