Hi,4-5 years ago, my computer experiences issues for a long time. It had a blue screen of death and some others problems. I call the number shows when my computer went wrong. The company I contact with is called US Connect Solutions(HI Tech Support)(UK). And I paid money for them to help me solve the problem. I can clearly remember that they installed McAfee on my computer, maybe also installed others which I do not remember.What they did is so "professional", they scan my computer, give me a membership ID, billing and contract. And after all this my computer was "cured".My question is does this company is cooperate with you? IF not, after one year , the service I bought is ended. I did not uninstalled the software until now, because I do not realize its a "suspicious activity" . What should I do now? And do you know what they really did to my computer, I was worry about my personal information store on my computer.
HiNana.I'mGreg,10yearsawardedWindowsMVP,heretohelpyou.Thatcompanyislikelyatechsupportscammer.There'smoreaboutithere:https://www.reddit.com/r/techsupport/comments/7.Butdidtheyactuallyfixyourcomputer?Sincethenhaveyounoticedanysuspiciousactivitywithyourbankorcreditcards,oranyfinancialaccounts,oronyourPC?Wouldyouhavenoticedifmoneywasbeingtakenfromyou,eveninsmallamounts?GointoWindowsSettings>Apps>Apps&Features,atthetopoftheappslistchooseSortby:Date.Seeifyoucanpinpointthedatethatthishappenedbylookingatyouroldinvoice,reportbackwhatwasinstalledonoraroundthatdate,andimmediatelyafterward.TocheckmostthoroughlyforinfectionandanyresultingSystemdamage,Download,installandrunafullscanwiththemostpowerfulon-demandfreescannerMalwarebytes:https://www.malwarebytes.com/mwb-download/MakesuretoonlychoosetheFreeversion.IntheMalwarebytesSettings(gearicon)>SecuritytabsetittoincludescanningforRootkits.IfnecessaryrunitinSafeModewithNetworking(tohaveinternet),orSafeModeaccessedbyoneofthesemethods:https://www.digitalcitizen.life/4-ways-boot-saf.TheserequireapasswordandnotPINtoaccess.Cleanupanythingfound,restartPCandthenrunagainuntilitcomesupclean.Thendownload,installandrunafullscanwithAdwCleaner:http://www.bleepingcomputer.com/download/adwcle.Removewhateveritfinds.CheckforanythingfoundbutisstillleftoverinSettings>Apps>Apps&Features,andC:\ProgramFilesandC:\ProgramFiles(86)touninstallordeletethem.Icanguideyouhowtodothisifthereareproblems.Alsoineachofyourbrowser'sExtensions,HomePagesettings,SearchserviceorAdd-On'sasshownhere:https://www.computerhope.com/issues/ch001411.htmtodisableanythingyoudidn'taddyourselfandaresureyouneed.Askbackifindoubt.ThencheckfordamagedSystemfilesbyrunningSystemFileCheckerandDISMfromStep10inthischecklist:https://answers.microsoft.com/en-us/windows/for.IfyouwanttokeepMalwarebytesasanon-demandscannerthenyoucanturnoffitsRealTimetrialversionusingthesliderbuttonsonit'sfrontpanel.Irecommenditasthe#1toolforyourtoolbox.ForbestWIndowsperformance,usebuilt-inDefenderwhichgivesadequatereal-timeprotection.BasedontheresultsyoupostbackImayhaveothersuggestionsifnecessary.______________________________________________StandardDisclaimer:Therearelinkstonon-Microsoftwebsites.Thepagesappeartobeprovidingaccurate,safeinformation.WatchoutforadsonthesitesthatmayadvertiseproductsfrequentlyclassifiedasaPUP(PotentiallyUnwantedProducts).Thoroughlyresearchanyproductadvertisedonthesitesbeforeyoudecidetodownloadandinstallit._________________WindowsMVP2010-2020,nowanIndependentAdvisorVolunteerModeratorMillionshelpedviamytutorialsanddirectlyinforumsIwillnotquitforthosewhoworkwithme.此是否有帮助？是否抱歉，这没有帮助。太棒了！感谢你的反馈。你对此的满意度如何?感谢你的反馈，它能帮助改进网站。你对此的满意度如何?感谢你的反馈。
Theyreallyfixedmycomputer,aftertheyinstalledtheappsmycomputerrunwell.AndIjustchecktheSettings>Apps>Apps&Features,Ifindallmyappsareupdatedinlasttwoyears,soitseemsIcannotfindwhattheyinstalled.EventheMcAfeeshowsitisstalledin2021,butIam100%surethisappisinstalledbythem.TheonlyappsIfindthatmayinstallediscalledGoToOpener.此是否有帮助？是否抱歉，这没有帮助。太棒了！感谢你的反馈。你对此的满意度如何?感谢你的反馈，它能帮助改进网站。你对此的满意度如何?感谢你的反馈。
IthinktheGoToiswhattheyusedtoconnecttoyourPC,soit'ssafesttouninstallthatnow.Ifyoufeelyougotyourmoney'sworthfromthemanddon'tknowofanyotherintrusionsorlossesthenIthinkit'sbesttobewarygoingforward,changeyourfinancialaccountspasswordsandaskforahighersecuritylevelonthemfromyourbanksandcreditcards.Youcanalsocomeherefortechsupportifneededortoaskaboutanytechsupportyou'reconsidering.AboutMcAfee,noexpertrecommendsit,butwesolvemanyproblemsbyhavingituninstalled.SoIwouldconsideruninstallingitinAppssettings,thenruntheMcAfeeremovaltoolhere:https://service.mcafee.com/?articleId=TS101331&.RestartPC,typeSecurityinSearch,openSecurityControlPaneltomakesureallfeaturesareinagreenstateincludingDefender.Iwouldusebuilt-inDefenderwhichgivesbestWindowsperformance,adequateprotection,hasleastissuesandisfromMicrosoftwhoknowshowtoprotecttheirOSbest.Foron-demandorregularscanningIwoulduseMalwarebtesandAdwCleaner.YoucanturnofftheRealTimetrialonthefrontpanelofMalwarebytestouseitonlyasafreescanner.ReportbackresultsforeachstepsoIknowwhatelsetosuggest.Feelfreetoaskbackanyquestions.BasedontheresultsyoupostbackImayhaveothersuggestionsifnecessary.______________________________________________StandardDisclaimer:Therearelinkstonon-Microsoftwebsites.Thepagesappeartobeprovidingaccurate,safeinformation.WatchoutforadsonthesitesthatmayadvertiseproductsfrequentlyclassifiedasaPUP(PotentiallyUnwantedProducts).Thoroughlyresearchanyproductadvertisedonthesitesbeforeyoudecidetodownloadandinstallit._________________WindowsMVP2010-2020,nowanIndependentAdvisorVolunteerModeratorMillionshelpedviamytutorialsanddirectlyinforumsIwillnotquitforthosewhoworkwithme.此是否有帮助？是否抱歉，这没有帮助。太棒了！感谢你的反馈。你对此的满意度如何?感谢你的反馈，它能帮助改进网站。你对此的满意度如何?感谢你的反馈。
